Legal information

Here you will find mandatory legal disclosures as well as other relevant information and the Terms and Conditions of Bank Gutmann Aktiengesellschaft.

General Terms and Conditions and other terms of business:

General Terms and Conditions of Bank Gutmann AG – Version February 2014
Customer Guidelines for Card Service, Contactless Function and Quick Service – Version January 2016

Client Information:

Execution Quality (german)
Top 5 Trading Venues (german)
Top 5 Trading Partners(german)

Client Information pursuant to the Austrian Securities Supervision Act 2018 (WAG 2018) – Version June 2018
Client Information pursuant to the Austrian Payment Services Act 2018 (ZaDiG 2018) – Version June 2018
Client Information on Account Switching Service – Version September 2016

Deposit Guarantee Scheme and Investor Compensation:

Client Information on Deposit Guarantee and Investor Compensation – Version December 2015 (German only)
Federal Act on Deposit Guarantee Schemes and Investor Compensation in Credit Institutions (Deposit Guarantee Schemes and Investor Compensation Act-ESAEG) – Version August 2015 (German only)

Foreign Account Tax Compliance Act (FATCA):

Information on FATCA (German only)
Informationen zu GMSG (German only)
Form W-8BEN–E
Form W–8IMY
CRS self certification

Information on shareholders and creditors of banks under resolution:

Information on bail-in


Disclosure pursuant to Article 431 ff Regulation (EU) Nr. 575/2013 of the Gutmann Group as of December 31, 2017 (Germany only)
Disclosures relating to Corporate Governance and Remuneration pursuant to § 65a BWG (German only)

Miscellaneous (payment transactions, securities settlement):

Information on Credit Transfers using the SWIFT Network
Payment Instructions – List of Correspondent Banks for Commercial Payments
Settlement Instructions – Other Clients
Settlement Instructions – UCITS
Settlement Instructions – AIF
Instruction Deadlines
Austrian Holidays 2017-2018

Investor Complaints:

In accordance with the joint committee-guidelines concerning the procedures for handling complaints for security transactions (ESMA) and the banking industry (EBA) as well as according to the Austrian Payment Services Act 2018 (ZaDiG 2018), Bank Gutmann AG has introduced effective and transparent procedures for dealing with investor and payment service user (clients) complaints promptly and appropriately. All complaints received as well as all actions taken to resolve them are documented and archived. Complaints provide important information about potential weaknesses in serving clients and contribute to the enhancement of service quality.

Investors may report complaints to the following address free of charge:
Bank Gutmann AG
Schwarzenbergplatz 16, 1010 Vienna
Phone: +43-1-502 20-211
(on weekdays 9:00 to 16:00 CET)

Bank Gutmann AG will strive to respond to reported complaints promptly and to contact clients without delay to develop an adequate solution.

Bank Gutmann AG is also a member of the mediation body of the Austrian financial sector, Gemeinsame Schlichtungsstelle der österreichischen Kreditwirtschaft (Contact details: Wiedner Hauptstraße 64, 1045 Wien, Phone: +43 5 90 900 118337,, where complaints can be filed as well. For more information see